Overview
Short version: Cleany Max is designed with your privacy in mind. We collect only the minimum data necessary to provide the service. We do not sell your personal information to anyone, ever.
This Privacy Policy describes how UK Shearling Company Ltd. ("we", "us", or "our") collects, uses, and protects information when you use the Cleany Max mobile application (the "App") and any related web pages located at https://cleanymax.com (the "Site").
By downloading and using the App or visiting the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App or Site.
This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Apple's App Store privacy guidelines.
Data We Collect
We collect different types of information depending on how you interact with the App and the Site. Here is a full breakdown:
2.1 Information You Provide Directly
- Email address — only if you contact our support team or subscribe to updates.
- Messages — content of emails or support requests you send us.
2.2 Information Collected Automatically (App)
- Device model, operating system version, and iOS version.
- App version and language settings.
- Anonymized usage events (e.g., which features you open) — no personal identifiers.
- Crash reports and error logs — to fix bugs and improve stability.
2.3 Information Collected Automatically (Website)
- IP address (anonymized after 24 hours).
- Browser type, device type, and operating system.
- Pages visited, time spent, and navigation path on our Site.
- Referral source (e.g., which search engine or ad sent you to us).
- Cookie identifiers — see Section 8 for details.
2.4 Data We Do NOT Collect
We never access, read, or store the actual content of your photos, videos, documents, or any files processed by the App. All file scanning happens entirely on your device.
- Contents of your photos, videos, or documents.
- Files stored in your Private / Secret Folder.
- Your contacts, messages, or call history.
- Your location or GPS data.
- Your Apple ID, password, or payment information.
| Data Type | Collected? | Purpose |
|---|---|---|
| Device info & OS version | Yes | Bug fixes, compatibility |
| Anonymized usage events | Yes | Improve features |
| Crash reports | Yes | App stability |
| IP address (website) | Yes (anonymized) | Analytics, security |
| Photo / file contents | No | — |
| Private Folder contents | No | — |
| Location data | No | — |
How We Use Your Data
We use the information we collect for the following purposes only:
- To provide the service — make the App work correctly on your device.
- To improve the App — analyze anonymized usage patterns to prioritize features and fix issues.
- To fix bugs — use crash reports to identify and resolve technical problems.
- To respond to support requests — reply to your messages when you contact us.
- To measure website performance — understand how visitors find and use our Site so we can improve it.
- To comply with legal obligations — retain records as required by applicable law.
We do not use your data for automated decision-making, profiling, or any purpose unrelated to operating and improving the App and Site.
Sharing Your Data
We do not sell, rent, or trade your personal information. We may share limited data only in the following situations:
4.1 Service Providers
We work with trusted third-party companies to help operate the App and Site. These providers are contractually prohibited from using your data for any purpose other than providing services to us:
- Apple Inc. — App Store distribution and in-app purchase processing. Subject to Apple's Privacy Policy.
- Google Analytics / Firebase — anonymized website and app analytics.
- Google Ads — measuring the performance of our advertising campaigns (click and install attribution, no personal profiles).
- Cloud hosting provider — secure server infrastructure for the Site.
4.2 Legal Requirements
We may disclose data if required by law, court order, or government authority, or to protect the rights, property, or safety of our users or the public.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via a prominent notice on our Site before any such transfer occurs.
Data Storage & Security
All data transmitted between the App, Site, and our servers is encrypted using industry-standard TLS (Transport Layer Security).
We retain personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law:
- Anonymized analytics data: up to 26 months.
- Support request records: up to 2 years after the last interaction.
- Crash logs: automatically deleted after 90 days.
- Website IP addresses: anonymized after 24 hours.
While we implement appropriate technical and organizational measures to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Under GDPR (European Users)
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — ask us to correct inaccurate or incomplete data.
- Right to erasure — request that we delete your personal data ("right to be forgotten").
- Right to restrict processing — ask us to limit how we use your data.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing of your data for direct marketing.
- Right to withdraw consent — withdraw your consent at any time where processing is based on consent.
Under CCPA (California Users)
- Right to know what personal information is collected and how it is used.
- Right to delete personal information we have collected from you.
- Right to opt-out of the sale of personal information (we do not sell data).
- Right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us at the email address in Section 11. We will respond within 30 days. We may need to verify your identity before processing certain requests.
Children's Privacy
The App and Site are not directed to children under the age of 13 (or under 16 in the European Union). We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us immediately at the address in Section 11. We will promptly delete such information from our records.
Cookies
Our Site uses cookies — small text files stored on your device — to improve your experience and help us understand how the Site is used.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Site to function (e.g., security, load balancing) | Session |
| Analytics | Understand how visitors use the Site (Google Analytics — anonymized) | Up to 2 years |
| Advertising | Measure ad campaign performance and install attribution (Google Ads) | Up to 90 days |
| Preference | Remember your cookie consent choice | 1 year |
When you first visit our Site, you will see a cookie consent banner. You may accept or decline non-essential cookies at any time. Strictly necessary cookies cannot be disabled as they are required for the Site to work.
You can also control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site. For more details, see our separate Cookie Policy.
Third-Party Links
Our Site and App may contain links to third-party websites (such as the Apple App Store or social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will update the Last Updated date at the top of this page and, where appropriate, notify you via:
- A notice displayed within the App.
- A notice on our Site homepage.
- An email, if you have provided your email address.
Your continued use of the App or Site after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Data Controller
If you are located in the European Union and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.